Becton Dickinson 2019

Expert help from remote at Becton Dickinson

The experts from BD do not have to travel less since they are virtually on site thanks to smart glasses.

Initial Situation

Immediately saving time and money utilizing the xAssist software with the head mounted devices, Becton Dickinson realized just how much time and resources had been consumed before. The benefits of the hands-free remote support changed not only the business experience, but also the work life balance and quality of the remote experts. The speed of machine repair was increased by approximately 60%. Workers were able to improve work during their shift by calling an expert help to solve issues while avoiding additional experts travelling. The remote support application, xAssist, help workers to feel empowered, knowing they can quickly and efficiently solve problems with a quick video call by using the M300 head set. Workers can now repair machines without needing someone to come over the border into Mexico. After having success with xAssist, Becton Dickinson decided to also pilot xMake to assist with their manufacturing needs. Improving quality, speed, and worker experience. Becton Dickinson joins the other companies that have made the leap to AR solutions, and are a testament to the success of xAssist remote support.

Business Challenge

Becton Dickinson had major time and cost concerns for having an expert come to Mexico every time they required troubleshooting assistance. They needed a tool that could share video, audio, and have interactive capabilities such as annotating on screen and typing in the field of view. These capabilities are specific to remote support software by Ubimax. Using the software on head mounted devices or smart glasses would allow workers to be hands free getting feedback and directions to solve the problems. The expert would also be able to see and direct from their remote location.

Ubimax Solution

Becton Dickinson chose to adopt the Ubimax solution xAssist. Using Ubimax software on the Vuzix M300 smart glass workers are better supported. The voice activation provides a simple to use solution. With the Vuzix’s clear audio and sensitive voice recognition talking on a loud machine floor is not an issue with communicating directions or questions. The Vuzix M300 has multiple applications and abilities through the combined use with xAssist, such as video, voice, and photo. The support sessions can all be saved on the main system and used for training purposes or for documentation. The Ubimax software also provides an easy to read and use interface. The intuitive software combined with the reliable hardware creates a perfect solution to resolve the remote support expert assistance in real time.

Convincing Benefits
Immediately saving time and money utilizing the xAssist software with the head mounted devices, Becton Dickinson realized just how much time and resources had been consumed before. The benefits of the hands-free remote support changed not only the business experience, but also the work life balance and quality of the remote experts. The speed of machine repair was increased by approximately 60%. Workers were able to improve work during their shift by calling an expert help to solve issues while avoiding additional experts traveling’s. The remote support application, xAssist, help workers to feel empowered, knowing they can quickly and efficiently solve problems with a quick video call by using the M300 head set. Workers can now repair machines without needing someone to come over the border into Mexico. After having success with xAssist, Becton Dickinson decided to also pilot xMake to assist with their manufacturing needs. Improving quality, speed, and worker experience. Becton Dickinson joins the other companies that have made the leap to AR solutions, and are a testament to the success of xAssist remote support
 

60% faster machine repairs with smart glasses

Reduced travel efforts for experts

Satisfied workers thanks to easy help

Involved Partners