Remote Support with Augmented Reality

xAssist stands for innovative remote support, which is available on all common smart glasses models. The solution helps you to reduce the response time in case of service and save travel costs.

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Remote Assistance

Virtual Support from Remote

If a malfunction occurs or a plant comes to a halt, production downtimes and high costs result very quickly. Service operations in the event of a disruption are therefore particularly time-critical. This is precisely where the Ubimax frontline solution xAssist with its interactive functions comes in:

  • Remote Support
  • Service Management
  • Live Troubleshooting
  • AR Features

Easy Remote collaboration

Faster to the Solution with xAssist

With our remote support solution xAssist, you can easily connect a technical expert with employees on-site in the event of a problem. Thanks to smart glasses, the remote expert sees exactly what the technician on-site sees. This is made possible by real-time video and audio transmission.

Functions such as AR markers help the expert to visually clarify his instructions. The employee’s hands are free and can immediately follow the expert’s instructions. The exclusive option of involving several users in a call also allows for support from external experts outside the company network.

Your Advantages
Remote support with xAssist offers you significant advantages.

Faster Response

  • Direct knowledge transfer
  • No delay due to travel
  • Live remote support

Higher Productivity

  • Shorter downtimes
  • Higher service levels
  • Satisfied customers

Lower Costs

  • Reduced travel costs
  • Spare service capacities
  • New revenue opportunities

Optimized Service

Less Downtime, More Productivity

With minimized downtime and reduced travel costs, you achieve a quick return on investment. Remote Support helps you to transfer knowledge across locations without loss of information. Close knowledge gaps in your company and reduce the decision-making latency of your employees.

xAssist supports you not only within your company. Offer your customers a new and reliable service experience with remote support. Keep your promise to eliminate defects at the first repair and better fulfill your service level agreements. Develop new service concepts on this basis and open up new revenue streams.

Take the first step and find out how xAssist can improve your processes!


Use Cases
How You Can Use xAssist
  • For your customers

    Enhance customer satisfaction and provide world-class service for your products

    If a production plant is down, your customers immediately face high costs. With our software products, you can offer your customer’s service technicians a quick response time and remote support to get the production up and running again. Provide new innovative services and achieve the goals of your service level agreements at lower costs.

    Connect experts from your Service Center via our apps and smart devices with technicians at the customer’s site. As registered users, technicians and experts can communicate directly with each other. However, if the problem is still not resolved, you can invite further support, for example from parts suppliers, thanks to the Multiconference feature.

  • For your internal tech support

    Reduce downtime, boost your business performance and increase productivity

    If you use many different complex machines in your company or look after several locations, you can easily connect the technical supporters for your machines with local machine operators in the event of a technical failure. With augmented reality technology and efficient knowledge transfer, you can improve your first time fix and remote resolution rate.

    By using smart glasses, smartphones or tablets, you can achieve faster response times and save not only time, but also travel costs for your technicians.

  • For end users

    Provide end users an exceptional service experience

    If a washing machine or a TV is broken, the manufacturer’s after-sales service is the first point of contact for private consumers. To complement their factory customer service and provide customers with good service, manufacturers of technical equipment rely on a network of dealers and service partners.

    xAssist enables manufacturers to provide better service to their end users. In case of service, the manufacturer’s factory customer service can send an guest invitation to the customer by e-mail as a first step. The customer can simply click on a link and follow the instructions of the expert. Together with the end user, the customer service can analyze the problem and try to fix it without much effort.

    If a part needs to be replaced or if a major repair is necessary, the central factory customer service can send out a dedicated service technician or commission a service partner.

  • For your service partners

    Solve problems in cooperation with local service partners and develop new service models

    Some products or industries require complex service chains that involve many independent stakeholders. In these cases, our apps help transfer know-how from one organization to another, without bypassing the hierarchy.

    Escalate support cases from first-level, to second-level or third-level support to gather the necessary knowledge and expertise to solve the problem. With Multiconference, Guest Invitations and Augmented Reality technology, you can identify the problem together from remote and find a resolution.

Case Studies

xAssist in enterprise deployment

Learn from our customers who deployed xAssist successfully to solve problems.

Take on more business

Excellent After-Sales service with xAssist at BMW North America

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60% faster repairs

Remote expert help with xAssist at Becton Dickinson

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Excellent Inspection

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  • Instructions for Diagnosis
  • Troubleshooting Guidelines

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