Remote Support with Augmented Reality

xAssist stands for innovative remote support, which is available on all common smart glasses models. The solution helps you to reduce the response time in case of service and save travel costs.

Remote Assistance

Virtual Support from Remote

If a malfunction occurs or a plant comes to a halt, production downtimes and high costs result very quickly. Service operations in the event of a disruption are therefore particularly time-critical. This is precisely where the Ubimax frontline solution xAssist with its interactive functions comes in:

  • Remote Support
  • Service Management
  • Live Troubleshooting
  • AR Features

Easy Remote collaboration

Faster to the solution with xAssist

With our remote support solution xAssist, you can easily connect a technical expert with employees on-site in the event of a problem. Thanks to smart glasses, the remote expert sees exactly what the technician on-site sees. This is made possible by real-time video and audio transmission.

Functions such as AR markers help the expert to visually clarify his instructions. The employee’s hands are free and can immediately follow the expert’s instructions. The exclusive option of involving several users in a call also allows for support from external experts outside the company network.

Your advanatges
Remote support with xAssist offers you significant advantages.

Faster Response

  • Direct knowledge transfer
  • No delay due to travel
  • Live remote support

Higher Productivity

  • Shorter downtimes
  • Higher service levels
  • Satisfied customers

Lower Costs

  • Reduced travel costs
  • Spare service capacities
  • New revenue opportunities

Optimized Service

Less downtime, more productivity

With minimized downtime and reduced travel costs, you achieve a quick return on investment. Remote Support helps you to transfer knowledge across locations without loss of information. Close knowledge gaps in your company and reduce the decision-making latency of your employees.

xAssist supports you not only within your company. Offer your customers a new and reliable service experience with remote support. Keep your promise to eliminate defects at the first repair and better fulfill your service level agreements. Develop new service concepts on this basis and open up new revenue streams.

Take the first step and find out how xAssist can improve your processes!


Case Studies

xAssist in enterprise deployment

Learn from our customers who deployed xAssist successfully to solve problems.

Take on more business

Excellent After-Sales service with xAssist at BMW North America

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60% faster repairs

Remote expert help with xAssist at Becton Dickinson

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Frontline solutions
Check out the other Ubimax solutions

Exact Picking

  • Manual Order Picking
  • Incoming & Outgoing Goods
  • Inventory & Sorting

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Exact Assembly

  • Assembly Instructions
  • Quality Assurance
  • Training

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Excellent Inspection

  • Inspection & Maintenance
  • Instructions for Diagnosis
  • Troubleshooting Guidelines

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