Release Notes | Frontline 3.0

Since the transaction closing in August, Ubimax is now a part of the TeamViewer Group. Our leading enterprise AR platform and our extensive experience in industrial workflow integration complements TeamViewer’s product portfolio perfectly and we will join forces to further develop Frontline together with TeamViewer’s connectivity experts.

We are excited to announce the new Ubimax Frontline 3.0!

This release comes with substantial security enhancements, advanced user management, and introduces mobile-native Workplace apps for iOS and Android.

The brand-new user interface in Frontline 3.0 allows for an optimized user experience. Moreover, the new release offers an enhanced version of our integrated remote support AR solution xAssist. Scroll through the list of some of the features changed within the update.

| Highlight

New User Interface & Enhanced Usability

GROWING TOGETHER IN A NEW LOOK

All Frontline screens have been reworked to give a more intuitive user experience and a fresh design, but see for yourself!

| Security Update

Two-Factor Authentication

MORE SECURITY FOR YOUR ACCOUNTS

Two-factor authentication decreases the probability that someone can impersonate a user and gain access to their accounts.

Our Smart Glasses Authenticator app has the unique benefit to generate the second factor as a unique QR code that can be scanned by smart glasses for a convenient login. Download it for free from the AppStore and Play Store, or choose any other authenticator app compliant to RFC 6238 TOTP.

| Truly hardware-agnostic

New Frontline Workplace Apps for Mobile

NATIVE FOR ANDROID AND IOS

Start support calls with our new Frontline Workplace apps for iOS and Android smartphones and tablets. Benefit from all available features as known from the xAssist browser version.

| New in Remote Support

Flexible Guest Invitations

INVITE MULTIPLE GUEST USERS INTO ONE CALL

Send an invitation to unregistered users before you start a call or during an ongoing call. The invitations are sent out to the guest users via email or text message. Guest users can join either by using the mobile app or simply a web browser of choice on any laptop or PC.

Service Reports & Service Cases

UPGRADED MANAGEMENT AND DOCUMENTATION

Link a support call to a certain service case and create a detailed report that is adjustable to your needs. It summarizes the session including pictures and chat history. Furthermore, it is possible to link recordings of a call to a service report and service case and include additional information like service ticket numbers.

| Update User Management

New Phonebook

CONNECT WHO SHOULD BE CONNECTED

Easily configure which contacts are visible for certain users with the new Phonebook in the Frontline Command Center. The administration users provide permissions to users who are then able to create teams, filter by teams, and decide which user are able to connect.

If you are interested to learn more about all new functionalities within the release, please reach out to us! We are happy to give you an exclusive demo of the software.

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